Shipping & returns

Shipments within Belgium are free. Delivery only takes place after payment. Delivery times indicated on the website are indicative and not binding. We strive for the shortest possible delivery times. Any delays do not give the buyer the right to cancel the order or claim compensation.

In the event of force majeure Onghena is entitled to unilaterally cancel the order. In the event of non-compliance with the points from these general terms and conditions of sale, Onghena is authorized to unilaterally cancel the cooperation with the buyer.

Pick up can be done at the collection point Ten Bos 5 in 9100 Nieuwkerken-Waas, Belgium. No postage costs are charged for collections.

Complaints regarding visible and invisible defects or the non-conformity of the requested products must be reported in writing within 14 days. The return of the products must be free of charge and therefore free of charge for Onghena. Return shipments will only be accepted if written permission has been given by Onghena Opticiens.